Step up to WheelTime®
Experience a New Standard of Truck Repair
New England Detroit Diesel-Allison is a proud member of the WheelTime® network.
What is WheelTime?
WheelTime® is a network of nearly 200 technically proficient truck parts and service providers spanning all major routes across 50 states and Canada. Our system can capture a detailed service profile for customers using multiple locations. Your profile carefully tracks your specific needs, preferences and desired terms. WheelTime® providers are bound by the exclusive WheelTime® Promise, which includes objective metrics for measuring and delivering quality truck repairs. Consistent quality repairs are our top priority.
The WheelTime® Promise
Our Promise is framed by the six service performance metrics we track on every repair order at every WheelTime location.
- An initial diagnosis within 2 hours.
- Fast turnaround times.
- Prompt notification of repair completion.
- A cost estimate consistent with the final invoice.
- A time consistent with when the unit is ready.
- A truck fixed right the first time and backed by our Quality Truck Care Guarantee.