NEDDA Service Department Customer Satisfaction Survey

1. Was your contact with our Service Department handled courteously?*
- Yes
- No
2. During the repair, were our service personnel courteous and efficient regarding answers to your questions on the progress of your repairs?*
- Yes
- No
3. Was your job completed within the time frame discussed?*
- Yes
- No
4. If your job involved warranty, were you given proper explanation for any participation?*
- Yes
- No
5. Did we solve your problem without doing more than you thought was required?*
- Yes
- No
6. Was the job completed in accordance with the price quoted?*
- Yes
- No
7. Was the job completed to your satisfaction?*
- Yes
- No
9. Will you use our Service Department again, if the need arises?*
- Yes
- No
9. Would you recommend us to others?*
- Yes
- No
Do you have any additional comments you would like to share with us?
Name
First Last
Phone*
Ext.
Customer Number*

All of us at New England Detroit Diesel-Allison, Inc. look forward to serving your future needs.